The Communication Act of 1993 paved the way for advancement of the telecommunication sector, while the National Telecommunication Policy (NTP) of 1997 provided the framework for further reforms and private-sector engagement in the sector. A milestone in telecom sector was achieved by the establishment of the Tanzania Communications Regulatory Authority (TCRA) in 2003, as an independent agency for the regulating and licensing of postal, broadcast, and communication, industries. The TCRA is mandated to promote competition and economic efficiency, protect consumer interests, grant licenses and enforce license conditions, regulate tariffs, and monitor performance. Please refer to the next exhibit regarding subscribers of voice telecommunication in Tanzania.

The rising tide of data & proliferation of IT environment has forced organizations to rethink its business strategy to retain their market presence. In a bid to outperform competition, organizations need to present cost effective quality service offerings by aligning their IT infrastructure with business requirements.

However, both the IT infrastructure landscape and business requirements keep evolving constantly leading organizations to incur additional costs while mapping business with IT infrastructure. Additionally, there is a risk of non-standardization of technology and IT policies.